At Top of Carmel, we are committed to delivering reliable coffee machines, genuine spare parts, and high-quality maintenance services. This Refund Policy explains how refunds are handled for our products and services.
By placing an order or booking a service with us, you agree to the terms outlined below.
Order Cancellations
- A free plan with limited features, or
- A free trial for paid subscriptions
2. Product Returns & Refunds
Monthly Plans
- Monthly subscription payments are non-refundable once processed.
- A refund will be issued once the returned item is inspected and confirmed to be in resellable condition.
- Shipping costs for returns are the customer's responsibility unless the item arrived defective or damaged.
Spare Parts
- Unopened, unused spare parts may be returned within 7 days of delivery.
- Cancellation will stop automatic renewal for the next billing cycle.
3. Exceptional Circumstances
Refunds may be reviewed outside of our standard policy in limited cases, such as:
- Defective or malfunctioning products upon arrival
- Incorrect item shipped
- Items damaged in transit
- Duplicate or accidental charges
Maintenance & Service Fees
Our maintenance, repair, and installation services are billed separately from product purchases.
- Service and diagnostic fees are non-refundable once a technician has completed the visit or inspection.
- If a repair does not resolve the reported issue, please contact us — we will assess the case and may offer a follow-up visit or partial refund at our discretion.
5. How to Request a Refund
6. Third-Party Payments
If you purchased through a third-party platform (such as a marketplace or payment provider), their refund policies may apply.
We are not responsible for refunds processed by third-party services.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us:
Email:
support@topofcarmel.com
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